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skb123's avatar
skb123
Contributing User
7 months ago
Solved

Credit applied numerous times

I need some advice please. I applied a payment ONCE to an invoice to clear it ($3900 )  Now it is showing the payment applied 4 times on the same day with a different 'cr number' on each transaction ...
  • skb123's avatar
    skb123
    6 months ago

    Thank you, I ended up deleting the credits. Thanks

Princess_R's avatar
Princess_R
MYOB Moderator
7 months ago

Hi skb123,

 

Thanks for sending the screenshot. A bit odd, it looks like it’s creating multiple payments under Receive payments. Try clearing your browser cache first to see if those payments were actually recorded more than once or if it’s just a display error. And if they’re not reconciled yet, you can open the invoice or the customer payment history and delete the duplicates.

 

Cheers,

Princess

  • skb123's avatar
    skb123
    Contributing User
    6 months ago

    Thank you, I ended up deleting the credits. Thanks

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