Credit Card Surcharge
Hi Guys, We have started giving our customer the Credit Card Surcharge costs. As I can see in our receipt it adds it to their payment, and MYOB has reconcilled it in Bank Fees fine. We have ...
Forum Discussion
HI ChrisMYOB
Thanks for your reply. I have gone through our set up looking at the settings we have chosen. This is what we have:
Online Invoice Payments (I dont have editing access)
Allow Online Invoice Payments: Selected
Settlement Bank Account & Bank Account for Dirct Debit of Fees: has the Banking icon.
BSB & ACCT numbers dont have numbers there
Ledger Account to Record Payments: Our Business Bank Account is selected (Asset)
Credit Card Surcharging
Enable the option to pass on credit card surchages: Selected
Income account to record late charges and surchages: Sales - Other (Income)
Does this seem correct?
Hello SusieExpTech
Those settings do appear to be right, can ou confirm that your customer has paid with a credit card only, as mentioned when paying via Bpay the charge isn't pushed forward so this could be why you were both charged if they paid one via Bpay and some via credit card.
You will be able to run an online invoice payment report, which will tell you the method of how they have paid. If it is all credit cards I would advise contacting our online payments team so they can investigate why you were charged the amount. Our online invoice team can be reached by created a support case via myaccount.myob.com
