Forum Discussion

Chubby13's avatar
Chubby13
Contributing User
11 months ago

Customer BPAY payment

A customer wanted to pay her Invoice with BPay, but was troubled when she put in the biller code and the business name didn't appear.  How do I correct this, so as the Business name appears when Bill...
  • Genreve_S's avatar
    Genreve_S
    10 months ago

    Hi Chubby13, 

     

    Thanks for the response and I apologize for the delay. 

     

    The Online Invoice Payment feature is specifically designed to be accessed directly from the invoice itself (you'll find a 'pay now' button within the invoice). Alternatively, you can send a direct link to the payment menu to your customer. Here are the instructions for the latter. This setup ensures that customers only need to provide their chosen payment method.

     

    I suggest informing your customer about how to access the payment menu from the invoice. Should you need further assistance or have any other inquiries, please don't hesitate to start a new thread.

     

    Thanks,
    Genreve

     

     

Chubby13's avatar
Chubby13
Contributing User

I am using online Invoice payments, so why doesn't the business name appear when customer puts in the BSB number when paying by BPAY

Genreve_S's avatar
Genreve_S
MYOB Moderator
10 months ago

Hi Chubby13, 

 

Thanks for the response and I apologize for the delay. 

 

The Online Invoice Payment feature is specifically designed to be accessed directly from the invoice itself (you'll find a 'pay now' button within the invoice). Alternatively, you can send a direct link to the payment menu to your customer. Here are the instructions for the latter. This setup ensures that customers only need to provide their chosen payment method.

 

I suggest informing your customer about how to access the payment menu from the invoice. Should you need further assistance or have any other inquiries, please don't hesitate to start a new thread.

 

Thanks,
Genreve

 

 

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