Forum Discussion

Mona3739's avatar
Mona3739
Experienced User
11 months ago

Customer charged a surcharge for online payments

We have opted NOT to pass the surcharge onto our customers and yet some are being charged and others are not.    How do I stop the surcharge being passed onto random customers?   On one particula...
Jemma2's avatar
Jemma2
Member
10 months ago

Hi 

We have had this same issue. We DO NOT want to pass on the surcharge however MYOB has randomly changed settings for a few invoices and charged our customers surcharges. Is there a glitch with a recent update? We now have to check every single invoice to make sure this default setting hasn't changed on individual invoices. 

Can you please advise if there is a known issue or what we can do to resolve? 

Thank you

Earl_HD's avatar
Earl_HD
MYOB Moderator
10 months ago

Hi Jemma2,

This will need further assistance on the backend. Please reach out to our support team directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

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