Forum Discussion

Fifitz68's avatar
Fifitz68
Experienced User
11 days ago

Customer Name not showing on Invoice Page

Hi,

 

For some reason I have some customers that do not show up on the invoice page if I do a search for them. 

This customer exists, but just cannot bring them up on this page.

I have about 4 or 5 like this now.

 

Any ideas on why this would be?

They are active, I can send them invoices, they show up in reports.

Just not on this page, which is how I quickly check if they have any outstanding invoices.

 

Thanks

Fifitz

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    10 days ago

    Hi Fifitz68,

     

    If some customers are not appearing in the invoices window, it might be due to a browser issue. Try clearing your browser cache and then check again. Here are some guides on how to clear the cache for different browsers:

    If the issue persists after clearing the cache, I recommend creating a support ticket from the My Account window for further assistance.

     

    Feel free to create a new thread if you need any other help.

     

    Thanks,
    Genreve

  • Fifitz68's avatar
    Fifitz68
    Experienced User
    4 days ago

    Hi Genreve,

     

    Clearing the Cache did not work and it seems every week there are more customers that do not show up.

     

    Thanks

    Fifitz

    • Genreve_S's avatar
      Genreve_S
      MYOB Moderator
      4 days ago

      Hi Fifitz68,

       

      There must be an underlying issue with the customer names that are missing. I recommend creating a support case from the My Account window so a support agent may be able to help.

       

      Regards,

      Genreve