Description Field Still Broken – Auto-Expand Regression Unresolved Since September (Any Update?)

Question

Hi everyone,&nbsp;Posting here because we’ve had a confirmed MYOB UI regression affecting Quotes, Invoices and Sales Orders since late September, and it still hasn’t been fixed as of 26 November.&nbsp;I’m hoping to find out if other users are experiencing the same problem — and whether anyone has heard anything concrete from MYOB.What’s broken&nbsp;When selecting an Item ID, the Description field no longer auto-expands to show the full item description.&nbsp;It used to expand automatically.Now it stays stuck at a tiny fixed height, and multi-line item descriptions get cut off.&nbsp;The only way to view the full text is to manually drag the field bigger every single time, for every item.&nbsp;This affects:QuotesSales OrdersInvoicesAny item with a multi-line description&nbsp;Seen on:Mac (Safari)Windows (Chrome)Multiple users&nbsp;It is not a local problem — MYOB Support confirmed it as a known issue back on 29 September.Why this is a problem&nbsp;This is basic UI behaviour we rely on every day.&nbsp;The regression:Slows down quoting and invoicingMakes it easy to miss part of a long descriptionCauses inconsistent, messy quotes unless you manually resize every lineWastes time on admin instead of customer work&nbsp;It’s a small bug with a big impact when you’re working with detailed product descriptions.Timeline29 September — MYOB Support confirmed this is a known issueWe were told a fix would be coming “in the next few weeks”26 November — No fix, no update, no progress visible&nbsp;Nearly two months later, the behaviour is unchanged.Has anyone else noticed this?&nbsp;If others are seeing the same issue, it will help signal to MYOB that this regression is affecting more than one file.Are you seeing the Description box not auto-expand anymore?When did it start happening for you?Has support given you any timeframe?&nbsp;Any confirmation would be appreciated.

mike_myob · Answer

HI dbarkho​ , Doreen hasnt referred to this as an enhancement in her response.1) Yes it is a bug/defect/regression, whatever term you wish to define it. You are correct that it is not an enhancement or feedback
2) A fix has not been scheduled

doreen_p · Answer

Hey dbarkho,
&nbsp;
Really appreciate how clearly you’ve laid your concern with item description not expanding automatically. There hasn't been an update regarding this and the best next step is to log a support request via My Account so our team can tag your account and send you a notification the moment it’s fixed.
&nbsp;
Cheers,
Doreen

dbarkho · Answer

Hi Doreen,&nbsp;Thanks for your reply — but I’m a bit confused, because a support request has already been logged, escalated, and acknowledged by MYOB.&nbsp;For reference:Auto-expand issue – Case 02543361First raised: 29 SeptemberNow: late NovemberStatus: “Known issue, fix coming in a few weeks” (per Support), but still no resolution and no ETA.&nbsp;This bug affects every invoice, quote, and sales order we create. It slows down daily workflow and introduces avoidable errors — it’s not a cosmetic issue; it’s a regression.&nbsp;Support advised it was a known defect and “would be fixed soon”, so being told to re-log it again feels like we’re going in circles. We’re not chasing updates for fun — we just need the issue prioritised properly.&nbsp;Could you please confirm:Is this officially logged as a defect with the product/engineering team?Why is there no public-facing status page for known defects?Will MYOB provide an ETA or at least acknowledge continued delays beyond the initial ‘few weeks’?&nbsp;We’re more than happy to cooperate — screenshots, videos, live demo, whatever helps — but we need transparency on where this sits internally so we’re not stuck repeating the same loop every few weeks.

doreen_p · Answer

Hey dbarkho,
&nbsp;
Sorry I missed that you’d already logged this one, so no need to lodge another case. The item description auto expand issue affecting Quotes, Sales Orders and Invoices is officially logged with our product and engineering teams, and it’s being tracked there. We do have a public status page, though it’s used for incidents or outages that affect service availability rather than product defects like this UI regression, so it won’t show up there. On timeframe, sorry an estimate was shared earlier. That isn't something we’d normally provide for fixes of this kind because work is planned well in advance and bringing something forward usually needs to be very high priority or potentially an easy fix.&nbsp;
&nbsp;
Cheers,
Doreen

dbarkho · Answer

Thanks, Doreen.&nbsp;I appreciate the update, but the part that’s hard to reconcile is this:&nbsp;This isn’t an enhancement — MYOB broke a previously working feature during a UI update.&nbsp;The description field used to auto-expand.A MYOB change removed that behaviour.So it’s a regression caused by MYOB, not a feature request from customers.&nbsp;Given that, it’s difficult to understand why:there’s no ETA,it isn’t being treated as a priority, andcustomers are effectively told it will be fixed “whenever it fits the schedule”.&nbsp;When MYOB introduces a defect that affects every quote, invoice, and sales order, the expectation is that it’s addressed with urgency — not placed into the general backlog.&nbsp;To keep things simple, can you confirm two things:That this is classified internally as a regression, not feedback.Whether engineering has actually scheduled the fix, or if it’s still unscheduled.&nbsp;We’re not asking for miracles — just accountability for a defect introduced by an update, and some clarity on when customers can expect it to be resolved.

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Description Field Still Broken – Auto-Expand Regression Unresolved Since September (Any Update?)

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Has anyone else noticed this?

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