Hi dbarkho ,
There are a number of variables the affect prioritisation of work for our product managers and development teams.
I'm not able to list it all out here, partly because I don't work in our product development team and have access to the 'formula', but it is also not a simple case of: this must affect x number of customers (for example).
I think you were on the right path with your original post.
Understanding what other customers are experiencing with this description field issue, how this is affecting them on a daily basis, and whether anyone else has found a workaround or solution.
As much as the number of impacted customer is not the sole determining factor, it is something that is used to help with prioritising.
Thanks, Mike — but this still leaves one critical issue unanswered.
MYOB introduced this regression in a UI update.
It breaks a core workflow used by every business.
It’s confirmed as a defect.
And yet — after two months, it still isn’t scheduled for a fix.
So just to be absolutely clear:
Is MYOB currently leaving this regression with no scheduled fix despite it affecting every invoice, quote and sales order?
Customers can accept delays.
What we can’t accept is a MYOB-introduced bug being left unscheduled indefinitely.
A simple, transparent answer is all we’re asking for.
