Duplicated sales invoice
I have a Sales Invoice that has been duplicated exactly. How is this happening and what can we do to fix it, Do i just delete one? More importantly is, how does this happen haven't had any feedback...
Forum Discussion
Hi HelloHelen
It's indeed puzzling when invoices get duplicated. It could be due to a variety of reasons, like system glitches or accidental double entries. To delete a duplicate invoice, you need to check if a payment has been applied to it. If there's a payment, delete that first, then the invoice. Always double-check your entries before saving to prevent this from happening in the future. If you're still facing this issue, our website's virtual assistant, MOCA, is there to assist you. If MOCA isn't able to resolve the problem, you'll be automatically switched to a live chat, or you can ask for support via your account at myob.com, as this will need further investigation. Feel free to post again anytime you need help.
Kind regards,
Shella
