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jamiesamuels's avatar
jamiesamuels
Member
2 months ago

Electronic invoice payment in incorrect bank account - unable to change

We had a customer pay a sales invoice ($104) via the new MYOB Online Payments function. The Record of invoice payment was then automatically created for the payment. This is fine. However the Bank ac...
jamiesamuels's avatar
jamiesamuels
Member
2 months ago

Thanks Genreve. The $104 has come into the bank but there is no transaction to reconcile it to. This is what shows for the payment in the general journals. The CR000716 is not hyperlinked so it seems like it's been treated differently to all the other journals. Any chance you can point me in the right dorection? I'm not a huge MYOB user so any guidance is appreciated.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    2 months ago

    Hi jamiesamuels,

     

    Thanks for reaching out and for the extra detail. That helps a lot.

     

    From what you’ve described, it sounds like the $104 online payment has been received by MYOB, and what usually happens is:

    • First, it lands in Undeposited Funds (so you’ll see a transaction going into that account).
    • Then, after about 1–2 business days, the system automatically creates a second transaction that transfers it from Undeposited Funds to your bank account.

    Those two steps are done automatically by the system, which is also why you can’t edit that CR000716 journal. It’s a system-generated entry rather than something manually created.

     

    The reason you’re not seeing anything to reconcile could be:

    • The transfer from Undeposited Funds to the bank account failed, or
    • The system transaction for the online invoice payment never got created.

    For the bit where CR000716 isn’t hyperlinked (unlike the others), that’s something we’ll need to take a closer look at on our side. The best next step is to jump on to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so we can check the backend details for you and see what happened with that transfer and hyperlink.

     

    Regards,

    Sai

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