Forum Discussion

Jeffrey1's avatar
Jeffrey1
Experienced User
4 months ago

Email of invoices in MYOB Business V Account Right

I have 3 companies I look after. 1 is exclusively on line MYOB Business and NZ based the other 2 are desk top Account Right and Australia based. I can easily bulk email out invoices with the exclusive on line MYOB Business N Z based entity. Now I know I cannot bulk email invoices from desktop Account Right as I do it individually. I know I can switch back and forth with my 2  desktop Account Right entities and on line MYOB Business. But when I switch the desk top entities to on line MYOB Business I would have thought that the bulk email of invoices would work for these entities but it does not. Does it not work in online MYOB business because these entites are also used in desktop Account Right and can this issue be resolved so that I can switch to online MYOB Business in order that invoices in the Account Right entities can be bulk emailed out? Regards Jeffrey

4 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    4 months ago

    Hey Jeffrey1,

     

    Thanks for laying it out so clearly. Juggling three companies across MYOB Business online (NZ) and AccountRight desktop (AU) is no small feat. We’ve replicated bulk emailing via the browser and it’s working on our side. If some emails aren’t going through, check your invoice templates for a logo/image that might be too large. Remove the image and re‑add a smaller version. If it’s still being stubborn, reach out to our team on Live Chat via our virtual assistant, MOCA, or submit a support case through My Account, and they'll get you sorted.

     

    Cheers,

    Doreen

    • Jeffrey1's avatar
      Jeffrey1
      Experienced User
      4 months ago

      Thanks Doreen.

      I will experiment and try and email a plain invoice from the templates. If that does not work then then too large logo/image theory does not apply and I guess I will have to contact support. I will let you know the outcome.

      Regards

      Jeffrey

  • Jeffrey1's avatar
    Jeffrey1
    Experienced User
    4 months ago

    Hello Doreen.

    I have tried to send via email in MYOB Business a plain invoice with no logos/image. MYOB Business says it is sending but nothing happens. Do you have any other suggestions or would you suggest lodging a support case?

    Regards

    Jeffrey

     

     

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      4 months ago

      Hi Jeffrey1,

       

      cheers for confirming the logo isn’t the issue. If your MYOB Business invoice is stuck on “sending”, resend the invoice to give it a nudge. If there’s still no movement, make sure to reach out to our team on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

       

      Cheers,

      Doreen

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