Emailing invoices has been blocked as the verification process has not taken place. I have raised 4 incidents to get this sorted. Two of them were closed with no response and my invoicing came back. It has happened again. What have you done to get this process fixed once and for all. Yesterday I waited 55 minutes on hold, then had to hang up. Please help
Hi Tasouli123,
That definitely sounds frustrating, especially after already raising multiple incidents and not getting the outcome you were expecting.
We’ve checked your account and forwarded the cases through to the team. We’ve also been advised that these have now been prioritised for review.
We did try to email you as well, but the email bounced back because the address on file appears to be incorrect. I’ve sent you a private message here in the Community to confirm the best email address to use, so when you get a moment, please reply there and we’ll update it from our side.
Hopefully that will help the team get back in touch with you properly and keep things moving.
Regards,
Earl
