Software not running properly?
Recent Posts & Replies
Rate Rounding Up in Time Billing Invoice
Hi MYOB, We need to use the exact rate of $193.99 for NDIS Invoices. While in the window processing the Invoice, it always shows $193.99 but when the Invoice is sent to the customer, sometimes the rate has rounded to $194.00. This doesn't happen all the time, just randomly on different invoices and sometimes only 1 line of an invoice (like the example i have attached) Is there a way to stop this happening? Invoices with an incorrect rate cannot be processed and i have to manually change these using Adobe - very time consuming.
MYOB Payroll 2025.1 & Decommissioning
FYI: MYOB Payroll 2025.1 - March 2025 MYOB Payroll 2025.1 updates the ACC earner levy rate, ESCT and extra pay tax thresholds for the 2025 to 2026 financial year. MYOB Payroll will be decommissioned on 1 April 2026. After this date, features, patches, compliance updates and support will no longer be provided. Visit our page about MYOB Payroll coming to an end for more information and migration options. MYOB Payroll 2025.1 - March 2025
How to clear old invoices with fractional balance outstanding?
We are showing a couple of older invoices with fractional amounts outstanding such as $0.0036. It shows as $0.00 but stays in the Open Invoices tab and shows on the Statements. It was created accidentally when applying a percentage discount as the invoice was paid. How do we clear that small amount? MYOB won't let us adjust it with anything less than $0.01 Thanks,PAYING TERMINATON PAY OVER A NUMBER OF WEEKS
I have processed an employees termination pay in MYOB AccountRight. The company have come to an arrangement whereby we will pay the net amount to the employee over six weeks. How do I got about doing this in AccountRight - the payroll entry has been processed as at 25/3/25 using single touch payroll.
MYOB Product Manager Spotlight: Yasper Friese - NZ Payroll
2 MIN READ Good afternoon everyone! Welcome to our 3rd instalment of our Product Manager spotlight series. This month we've got Yasper in the light. After you learn more below, if you have any questions make sure to head over to our Q&A board to ask before 5pm 4th of April. Name: Yasper Friese Role: Product Manager Product/workflow you manage: I manage our payroll solutions for small businesses in New Zealand, including MYOB Business Payroll, MYOB Payroll for desktop, and Ace Payroll. I also look after PaySuper, our superannuation payment service in Australia. How long you have been at MYOB: Almost 10 years! What inspired you to pursue a career in product management? I’ve always enjoyed problem solving and helping people. When I worked in support, I helped individuals one-on-one. Transitioning into product management has allowed me to scale that impact—now, I get to solve problems that help thousands of businesses. Can you share a little about your background and how you arrived in your current role? Born and raised in Christchurch, New Zealand, I’m coming up to 10 years at MYOB, where I’ve been helping small businesses with payroll. I previously managed the payroll support team, then transitioned into product management 5 years ago. Prior to MYOB, I worked in the Finance and Insurance industry. What has been your favorite project or feature to work on, and why? Launching MYOB Business Payroll in NZ. Leading a new product from inception to release so early in my product journey taught me many valuable lessons and helped shape the way I approach product development today. What do you enjoy doing outside of work? Any hobbies or passions? I lead an active lifestyle and enjoy staying physically fit. Outside of work, I play soccer socially, and love to start my day with a sunrise swim. Beyond that, I’m passionate about technology and always curious about how it’s shaping the world around us – especially AI! What’s one thing you’d like the community to know about your product or team? We’re a diverse and passionate team, driven to simplify payroll for small businesses. We regularly review user feedback to continuously improve our products. What’s a fun fact about the product that the community might not know? It’s been a long time coming, but we’ve just added support for multiple employee bank accounts in MYOB Business Payroll. If you have any questions for Yasper, head on over to the Q&A board now to ask. This question board will remain open until 5pm on the 4th April, so make sure you post your question there before its closed.
Business Verification
We've received an email about verifying our business for secure invoicing. We don't use any of the online invoicing options and have no plans to. Do we still need to go through the verification process? By verifying will there be any changes to our invoice setup? Will we have to set up our system/invoices so that none of the online payment options appear on the invoices? Thanks
Bank reconciliations
I was wondering if anybody is also experiencing MYOB changing the bank reconciliation date, we select for instance the 31/03/2025 and when you run the recon it will change it to 1/4/2025 automatically. This has not been an issue before today. I also noted that you cannot select March 31 form the screen that April dates are on you have to move back to March. Reply...Unprocessed Payment Register Print Report Showing ZERO amount
Hi all, While processing the payment from Prepare electronic payment list, There are only the transaction which we need to pay but while printing the report its showing so many names of staff with different dates and the value amount is Zero amount. I have seen this issue is been faced by MYOB users from 4 years but could not find any posted solution to get rid of this . Could someone please help me get rid of this at your earliest. Thank you
Edit Note in the Employee Timesheet by Approving Manager in MYOB Team
It would be better if the approving manager can edit the notes in the employees timesheet in the MYOB Team before the approval. Currently, the approving manager only can edit the time but not the notes. This is because sometimes the pay runs are prepared by the Accountant and it would be better if the approving manager can correct the notes from the employees to avoid misunderstanding and incorrect pay run. This will save time for all parties.
