Forum Discussion

HarryTanco's avatar
HarryTanco
Member
3 years ago
Solved

How to remove the prefix Auto in invoice number

Hi MYOB,   Lately, since 1 July 2022, I noticed the prefix "Auto" in our invoice number. How do we get rid of it? This create a duplicated invoice numbering problem.
  • HarryTanco's avatar
    HarryTanco
    3 years ago

    Hi Chris,

     

    Thank you for your reply.

    When I click on the "New Order" to create an order, the "Invoice No.: " field is already filled with "Auto31081" but sort of greyed out. Once I entered the customer name, all the fields open up. I can change the field "Invoice No.: " to anything. If I put the cursor in the "Invoice No.: " field, the content is changed to "Auto #" and selected (highlighted in blue colour). then if I move my cursor to other fields, the number Auto31081 reappear again. If I change Auto31081 to say 12345, it will display and saved as 00012345. 

    You are right, the next order it will continue on as 00012346.

    I will keep an eye on this auto invoice number and advise other users in our company.

    Thank you for your help.

     

    Regards,

    Hung

ChrisMYOB's avatar
ChrisMYOB
Former Staff
3 years ago

Hello HarryTanco 

 

Welcome to the Community Forum.

 

Can you please confirm that when you go to create a new invoice the word "auto" is appearing in the invoice number area?

You should be able to change this by clicking on the invoice number and changing it to what you wish for it to be numerically, and then after you save that invoice the software should continue on from that number. 

 

Please let me know how you go.

  • HarryTanco's avatar
    HarryTanco
    Member
    3 years ago

    Hi Chris,

     

    Thank you for your reply.

    When I click on the "New Order" to create an order, the "Invoice No.: " field is already filled with "Auto31081" but sort of greyed out. Once I entered the customer name, all the fields open up. I can change the field "Invoice No.: " to anything. If I put the cursor in the "Invoice No.: " field, the content is changed to "Auto #" and selected (highlighted in blue colour). then if I move my cursor to other fields, the number Auto31081 reappear again. If I change Auto31081 to say 12345, it will display and saved as 00012345. 

    You are right, the next order it will continue on as 00012346.

    I will keep an eye on this auto invoice number and advise other users in our company.

    Thank you for your help.

     

    Regards,

    Hung

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Level up your skills using MYOB software.

 

Find help guides and technical solutions for all MYOB products here

Explore video tutorials for our software at the MYOB Academy here

 

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.