Forum Discussion

DanWestsec's avatar
DanWestsec
Contributing User
10 months ago

In Tray shows documents on Dashboard but folder is empty

Our In tray shows 75 documents but when you click on In Tray its empty   how do i clear the 75 documents please?   Dan
DanWestsec's avatar
DanWestsec
Contributing User

Earl, thanks for your response

 

I don't know what enlarging a document means?

 

there is no in tray option under purchases

 

there are no documents in the in tray even though the dashboard shows there is

 

 

Earl_HD's avatar
Earl_HD
MYOB Moderator
10 months ago

Hi DanWestsec,

Thank you for your response. How did you clear the AccountRight cache, and did it resolve the issue?

Regards,
Earl

  • DanWestsec's avatar
    DanWestsec
    Contributing User
    10 months ago

    I've tried that to solve the in tray payslip issue, it doesn't change a thing

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      10 months ago

      Hi DanWestsec,

      Thank you for your response. I've reached out via a private message to collect additional information that will assist us in resolving this issue. Please take a moment to review your inbox when you can.

      Looking forward to hearing from you soon!
      Regards,
      Earl

      • DanWestsec's avatar
        DanWestsec
        Contributing User
        9 months ago

        Hello,

         

        How do i get this issue resoloved?