In Tray shows documents on Dashboard but folder is empty
Our In tray shows 75 documents but when you click on In Tray its empty how do i clear the 75 documents please? Dan
Forum Discussion
Hi DanWestsec,
Thank you for your response. I've reached out via a private message to collect additional information that will assist us in resolving this issue. Please take a moment to review your inbox when you can.
Looking forward to hearing from you soon!
Regards,
Earl
when i try to send you info privately
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Earl_HD wrote:
Hi DanWestsec,
Thank you for your response. I've reached out via a private message to collect additional information that will assist us in resolving this issue. Please take a moment to review your inbox when you can.
Looking forward to hearing from you soon!
Regards,
Earl
Hi Earl,
How do i get this issue resolved please?
if your unable to resolve can you please point me in the right direction?
Dan
Hi DanWestsec,
Thanks for reaching out, and I apologize for the delay in my response. After reviewing my test file, I've observed an accumulation of over 60 documents in my In Tray on the dashboard. Unfortunately, there isn't a current option to customize the dashboard.
While attempting to replicate the issue and explore potential solutions, I've found a workaround to address this concern. Here are the steps:
- Navigate to the Purchases window and access the In Tray.
- Select the specific document you wish to remove.
- Use the Delete option to effectively remove the selected document from the In Tray.
If you require further assistance or have additional questions, please don't hesitate to reach out.
Best regards,
EarlThanks Earl,
Can you explain the "purchases" window, i dont see any purchases window on my software
