Forum Discussion

smileykylie1982's avatar
smileykylie1982
Trusted User
11 months ago

incorrect invoice sent to my customer

Hello,   Last week I sent an email invoice to my customer as usual but they responded that there was an obvious problem with it. I checked the invoice in my system and it was correct.    I asked ...
Carol1711's avatar
Carol1711
Experienced User

This has happened to me twice, the repsonse from MYOB - check your details in business settings - as usual it is put back on the customer - even though nothing has changed at my end for years.

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hi, Carol1711

 

We recently requested additional details to further assist you with your concern. Please let us know if you require further assistance with this.

 

Best regards,

Doreen

  • Carol1711's avatar
    Carol1711
    Experienced User
    5 months ago

    And its happened twice in the last month - unsure how a customer is supposed to read these invoice - a newer version of MYOB stuff up and PLEASE DONT SAY IT IS HOW I INPUT THE INFORMATION - THAT IS SUCH A BIG COP OUT!!!

    • Isaiah_C's avatar
      Isaiah_C
      MYOB Moderator
      5 months ago

      Hi Carol1711,

       

      Thank you for your patience. I've sent you a private message. Please check your inbox and provide the details needed to further assist you.

       

      Regards,

      Sai

       

      • Carol1711's avatar
        Carol1711
        Experienced User
        5 months ago

        Thankyou I have already sent all info to Andrew (NZ) and am working with him to try and get to the bottom of the issue.

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