Intray email not get invoices to intray
We have an email forward on our invoices email account to send email on the my myob intray email address. We have checked this in exchange message trace. Even our Myob invoice from Myob did...
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I have left multiple support requests for this and nothing happens.
The support tickets get closed.
Obviously since Microsoft have changed the header information on forwarded emails, myob cant handle the change.
Hi DPC_ADMIN,
Sorry to hear you've had to follow this up a few times. I can imagine that's been pretty disappointing, especially when it feels like your requests aren't getting traction. I've checked on your support case and we did receive it, but there was an issue when we tried sending some info through to your email. One of our team also gave you a buzz, but it went through to voicemail. What we've found is that password-protected documents sitting in the In Tray (that aren't linked to a transaction yet) can actually stop the AccountRight desktop app from displaying the In Tray contents properly. Bit sneaky, I know.
To fix it up:
- Open your AccountRight Desktop app
- Go to the In Tray
- Locate any password-protected documents
- Link each of those to the correct transaction
Once they're linked, your In Tray should start showing everything properly again.
Regards,
Sai
I have checked the in-tray -
there were three normal pdf's with no passwords.
I deleted one, assigned the other two. Nothing in in-tray
testedThey appear to go through now.
I am puzzled by the pdf with password comments.
There were no passwords and the pdf's could be openned in myob.
