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Bassem's avatar
Bassem
Experienced Cover User
12 months ago

Intray for MYOB Business

Hi There I migrated from MYOB AR to MYOB Business and gave the client new user access. However they are saying they can't use the intray or send receipts to intray from the phone app. Is there anyth...
Princess_R's avatar
Princess_R
MYOB Moderator
12 months ago
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HI Bassem,

 

Thanks for your response.

 

As far as I know, documents uploaded from the In Tray are supposed to be included in the migration process. However, if you find that they haven't made it over to your file, don't worry! You can manually link these documents to the relevant transactions in your MYOB Business file by downloading them onto your computer. If you'd rather have our migration team take care of this for you, please submit a support request via My Account, and we'll get right on it!

 

Feel free to create a new post again if you need further assistance.

 

Cheers,

Princess

Bassem's avatar
Bassem
Experienced Cover User
12 months ago
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Thank you

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    12 months ago
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    Hi Bassem,

     

    Thanks for your response.

     

    You're welcome! It was my pleasure to assist you. I'll go ahead and close this thread now. Please don't hesitate to reach out again if you need further assistance in the future.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago
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    Hi VivC1,

     

     

    Thank you for your post. I'd like to extend you a warm welcome to the community forum. I hope you find it a great source of information.

     

    Regarding your concern about the discrepancy in the overtime pay on the employee's payslip, To correct this issue, one solution would be to reverse the payment and then reprocess it with the accurate overtime figures. This should reflect the correct amount on the payslip.

     

    Prior to reversing the payment, ensure that the employee setup contains the correct overtime details. Once confirmed, you can proceed with reversing the payment transaction and reprocessing it with the accurate figures. You may also take a look at this Help article, Paying Overtime - NZ, as guidance in setting up and processing overtime pay.

     

    Please let me know if you require any further assistance with this. I'm here to help.

     

    If my response has answered your question, please click on "Accept as Solution" to help other users find this information.

     

    Cheers,

    Princess

    • VivC1's avatar
      VivC1
      2 years ago
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      Hi and thanks for the reply, but this doesn't solve my problem. (probably me not explaining it clearly or understanding your answer)

      An example would be

      Payroll > Employee > standard pay shows Overtime rate $45.00

      however when I try to process his overtime pay

       

      An example would be

      Overtime 1.5 13.25 hours 45.00 596.25

       

      Spoiler
      instead of the rate of $45.00 showing theres 1.5


      This means that every payslip that has overtime I have to manually calculate the hourly overtime rate.

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        2 years ago
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        Hi VivC1,

         

        Thank you for your response.

         

        In reference to the discrepancy, you've noticed between the set $45 overtime rate under the standard pay from the employee's card and the default rate of 1.5 displayed during payrun processing for overtime, it seems to relate to the setup of the pay item "Overtime."

         

        To resolve this issue promptly, could you please review and confirm the rate entered in the overtime pay item window? Please see the attached screenshot for your reference:

           

         

        Please let me know how you get along and if you require any further assistance. I'm here to help.

         

        If my response has answered your question, please click on "Accept as Solution" to help other users find this information.

         

        Cheers,

        Princess

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Business","id":"message:864711","revisionNum":1,"repliesCount":5,"author":{"__ref":"User:user:163022"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Sales"},"conversation":{"__ref":"Conversation:conversation:864711"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:864711"},"body@stripHtml({\"truncateLength\":200})":" Hi There I migrated from MYOB AR to MYOB Business and gave the client new user access. However they are saying they can't use the intray or send receipts to intray from the phone app. Is there anyth...","body@stringLength":"278","rawBody":"

Hi There

I migrated from MYOB AR to MYOB Business and gave the client new user access. However they are saying they can't use the intray or send receipts to intray from the phone app. Is there anything needs to be done for intray with he new migrated MYOB Business?

","kudosSumWeight":0,"postTime":"2024-04-10T12:18:59.148+10:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:864711_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":177},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:864711":{"__typename":"Conversation","id":"conversation:864711","solved":false,"topic":{"__ref":"ForumTopicMessage:message:864711"},"lastPostingActivityTime":"2024-04-12T11:11:18.313+10:00","lastPostTime":"2024-04-12T11:11:18.313+10:00","unreadReplyCount":5,"isSubscribed":false},"ModerationData:moderation_data:864711":{"__typename":"ModerationData","id":"moderation_data:864711","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":"member"},"Revision:revision:864711_1":{"__typename":"Revision","id":"revision:864711_1","lastEditTime":"2024-04-10T12:18:59.148+10:00"},"ForumReplyMessage:message:865005":{"__typename":"ForumReplyMessage","id":"message:865005","conversation":{"__ref":"Conversation:conversation:864711"},"author":{"__ref":"User:user:163022"},"revisionNum":1,"uid":865005,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"subject":"Re: Intray for MYOB Business","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:865005"},"parent":{"__ref":"ForumReplyMessage:message:864978"},"body":"

Thank you

","body@stringLength":"16","rawBody":"

Thank you

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display: inline-block;\n }\n\n .footer-links-wrapper ul li a {\n margin-right: 20px;\n }\n\n .footer-links-wrapper-2 {\n justify-content: space-between;\n }\n}\n\n.myob-social-links a:hover .myob-icon {\n fill: #969ea7;\n}\n\n.myob-social-links .myob-icon {\n -webkit-transition: fill 0.2s ease-out;\n transition: fill 0.2s ease-out;\n fill: #687480;\n}\n\n.myob-social-links .myob-icon a {\n -webkit-transition: color 0.2s ease-out;\n transition: color 0.2s ease-out;\n color: #969ea7;\n text-decoration: none;\n}\n\n.myob-footer-copyright {\n color: #687480;\n padding-right: 20px;\n}\n\n.myob-footer-copyright a,\n.myob-footer-copyright a:hover {\n color: var(--lia-rte-custom-color-18);\n}\n\n.myob-social-links {\n margin-bottom: 0;\n}\n\n.myob-social-links li {\n float: left;\n margin-bottom: 0;\n line-height: 0;\n}\n\n.myob-social-links li + li {\n margin-left: 1.25em;\n}\n\n.myob-social-links li a:before {\n content: \" \";\n display: inline-block;\n width: 24px;\n height: 24px;\n background-size: contain;\n background-position: center;\n}\n.myob-social-links .twitter a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 6%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm5.33,10c0,.12,0,.23,0,.35A7.75,7.75,0,0,1,5.4,16.92a5.48,5.48,0,0,0,4-1.13A2.73,2.73,0,0,1,6.89,13.9a2.73,2.73,0,0,0,1.23,0,2.73,2.73,0,0,1-2.19-2.67v0a2.73,2.73,0,0,0,1.23.34,2.73,2.73,0,0,1-.84-3.64,7.74,7.74,0,0,0,5.62,2.85,2.76,2.76,0,0,1-.07-.62,2.73,2.73,0,0,1,4.72-1.86,5.49,5.49,0,0,0,1.73-.66c-.2.64-.23.87-.79,1.21a1.46,1.46,0,0,0,1.34,0A5.8,5.8,0,0,1,17.33,10Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .googleplus a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 4%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0ZM9,17.5a5.5,5.5,0,1,1,4.1-9.17L11.61,9.67a3.5,3.5,0,1,0,.56,3.84H9v-2h4.47a1,1,0,0,1,1,1.11A5.49,5.49,0,0,1,9,17.5Zm10.5-4v2h-2v-2h-2v-2h2v-2h2v2h2v2Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .facebook a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 1%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,0A12,12,0,1,0,24,12,12,12,0,0,0,12,0Zm3.51,12H13.2v7.2h-3V12H8.4V9.58h1.8V8.29A2.61,2.61,0,0,1,13,5.4h2.6V7.77H13.81a.58.58,0,0,0-.61.66V9.58h2.56Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .linkedin a:before {\n background: url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: url(\"data:image/svg+xml;base64,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\")\n 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padding: 2.5rem var(--lia-bs-grid-gutter-width);\n margin: 0 auto;\n font-size: 0.875rem;\n\n @media (min-width: 576px) {\n max-width: 33.75rem;\n }\n\n @media (min-width: 768px) {\n max-width: 45rem;\n padding: 2.5rem calc(var(--lia-bs-grid-gutter-width) * 0.5);\n }\n\n @media (min-width: 992px) {\n max-width: 60rem;\n }\n\n @media (min-width: 1260px) {\n max-width: var(--lia-container-max-width);\n }\n}\n\n.custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n display: flex;\n justify-content: flex-start;\n flex-wrap: wrap;\n width: 100%;\n color: var(--lia-rte-custom-color-18);\n\n ul {\n list-style: none;\n padding: 0;\n flex: 100%;\n margin-bottom: 0;\n\n li {\n a {\n color: var(--lia-rte-custom-color-18);\n padding: 0.3125rem 0;\n display: inline-block;\n }\n }\n }\n\n + .custom_widget_Custom_Footer_footer-links-wrapper_7twck_40 {\n border-top: 1px solid #687480;\n margin-top: 1.25rem;\n padding-top: 1.25rem;\n 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HI Bassem,

\n

 

\n

Thanks for your response.

\n

 

\n

As far as I know, documents uploaded from the In Tray are supposed to be included in the migration process. However, if you find that they haven't made it over to your file, don't worry! You can manually link these documents to the relevant transactions in your MYOB Business file by downloading them onto your computer. If you'd rather have our migration team take care of this for you, please submit a support request via My Account, and we'll get right on it!

\n

 

\n

Feel free to create a new post again if you need further assistance.

\n

 

\n

Cheers,

\n

Princess

","body@stringLength":"1141","rawBody":"

HI ,

\n

 

\n

Thanks for your response.

\n

 

\n

As far as I know, documents uploaded from the In Tray are supposed to be included in the migration process. However, if you find that they haven't made it over to your file, don't worry! You can manually link these documents to the relevant transactions in your MYOB Business file by downloading them onto your computer. If you'd rather have our migration team take care of this for you, please submit a support request via My Account, and we'll get right on it!

\n

 

\n

Feel free to create a new post again if you need further assistance.

\n

 

\n

Cheers,

\n

Princess

","author":{"__ref":"User:user:292938"},"isEscalated":null,"postTime":"2024-04-12T08:46:41.225+10:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:864978_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":119},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:865005_1":{"__typename":"Revision","id":"revision:865005_1","lastEditTime":"2024-04-12T10:58:11.757+10:00"},"QueryVariables:ReplyList:message:865005:1":{"__typename":"QueryVariables","id":"ReplyList:message:865005:1","value":{"id":"message:865005","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744097106787":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744097106787","value":{"altText":"{login}'s 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Hi Bassem,

\n

 

\n

Thanks for your response.

\n

 

\n

You're welcome! It was my pleasure to assist you. I'll go ahead and close this thread now. Please don't hesitate to reach out again if you need further assistance in the future.

\n

 

\n

Cheers,

\n

Princess

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-04-12T11:11:18.313+10:00","lastPublishTime":"2024-04-12T11:11:18.313+10:00","metrics":{"__typename":"MessageMetrics","views":96},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/message:864711/message:865009","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":false,"editFrozen":false,"body@stringLength":"601","rawBody":"

Hi ,

\n

 

\n

Thanks for your response.

\n

 

\n

You're welcome! It was my pleasure to assist you. I'll go ahead and close this thread now. Please don't hesitate to reach out again if you need further assistance in the future.

\n

 

\n

Cheers,

\n

Princess

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