Hi janjac,
Thank you so much for your post and I'm sorry to hear that you're having issues with your invoices.
My apologies for the late response. If you encounter any discrepancies in your invoices, such as incorrect amounts or customer contact information, we suggest reviewing both the invoice and your company information in to ensure the accuracy of the details.
If the information is indeed accurate, we would appreciate it if you could reach out to our phone-based teams promptly to delve into the situation further. Please make sure you have the following information readily available before placing your call.
* The serial number of the product – Setup >> Company Information
With this information, our frontline teams can conduct a comprehensive investigation of the email records in collaboration with our backend teams to determine the cause of the issue.
Regards,
Earl
Hi Earl,
Did you look at the invoices I attached - the Orthodontic business is not even in our contacts, has no date, no information just a total amount, which is about 4 x the amount I invoiced - there is nothing normal or correct about it. It is not what I created nor sent and it has not recorded any invoice like it, the only way I see it is to open via the email I sent to the customer.
There is obviously a glitch in the system that makes this happen but I wonder how many invoices have been recieved like that and completely disregarded without anyone replying to me to say - this is wrong.
I am getting charged good money every month for this non service
Hi,
This has also happened to me this week. The invoice in my system is correct but when they open it on their end it is a completely different invoice. Our name on the invoice but the contact is not ours and it is dated from 2019 and it's closed. Really weird.
Had it happen a few months ago with another job, makes you look like an idiot for sending the wrong invoice to them. This company has since moved to Xero.
How could it possibly happen?
And yes how do I know that it hasn't happened more, it's only that those 2 customers reached out to say something was wrong.
Glad to know that I'm not special !!
Its definitely happened way more.
