Hi,
This has also happened to me this week. The invoice in my system is correct but when they open it on their end it is a completely different invoice. Our name on the invoice but the contact is not ours and it is dated from 2019 and it's closed. Really weird.
Had it happen a few months ago with another job, makes you look like an idiot for sending the wrong invoice to them. This company has since moved to Xero.
How could it possibly happen?
And yes how do I know that it hasn't happened more, it's only that those 2 customers reached out to say something was wrong.
Glad to know that I'm not special !!
Its definitely happened way more.
