Hi Fifitz68,
Thank you so much for your post and my apologies for the late response.
I'm sorry to learn that you had that experience. In this specific case, we strongly recommend reaching out to our direct support teams, particularly through our live chat option, as your concerns can be promptly documented and swiftly forwarded to the necessary teams for resolution. Your prompt communication with our support teams will help expedite the process and ensure that your issue is addressed effectively.
Please make sure that you have the following information handy prior to getting in touch with our direct support teams:
Feel free to post again if you have further queries and one of us will be happy to help you.
Regards,
Earl
I had this problem today too.
Invoice has different customer details (not even my customer or in my contact list and look like they may be from NSW) selling an item I don't even have in my item list.
The invoice amount is correct when the customer sees the email but the attachment is completely incorrect. How can this even happen??
Hi, Craigus
We hope this message finds you well. We wanted to inform you that we've sent you a private message regarding your inquiry. Please feel free to reply to the private message, and we'll be more than happy to help.
Best regards,
Doreen
Hi, Craigus
We recently requested additional information and are awaiting your response. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.
Best regards,
Doreen
Hi, Craigus
We recently requested additional information and are awaiting your response. We are closing this case as we were not able to receive updates. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.
Best regards,
Doreen
