Forum Discussion

janjac's avatar
janjac
Experienced Cover User
2 years ago

INVOICE RECEIVED WITH COMPETELY DIFFERENT CUSTOMER DETAILS

This is the second time it has happened. I sent an invoice to a customer who is a regular and in my contacts from way back, we are an earthmoving business and certainly don't deal in dental. My cus...
Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi Fifitz68,

Thank you so much for your post and my apologies for the late response. 

I'm sorry to learn that you had that experience. In this specific case, we strongly recommend reaching out to our direct support teams, particularly through our live chat option, as your concerns can be promptly documented and swiftly forwarded to the necessary teams for resolution. Your prompt communication with our support teams will help expedite the process and ensure that your issue is addressed effectively. 

Please make sure that you have the following information handy prior to getting in touch with our direct support teams:

 

  • The serial number of the MYOB Business (bottom of the Business Name Menu - top right).
  • A copy of the invoice that was sent
  • A screenshot of the transaction from within your MYOB Business
  • When the email was sent and the recipient(s) of that email

Feel free to post again if you have further queries and one of us will be happy to help you.
Regards,
Earl

Craigus's avatar
Craigus
Contributing User
2 years ago

I had this problem today too.

 

Invoice has different customer details (not even my customer or in my contact list and look like they may be from NSW) selling an item I don't even have in my item list.

 

The invoice amount is correct when the customer sees the email but the attachment is completely incorrect. How can this even happen??

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi, Craigus

     

    We hope this message finds you well. We wanted to inform you that we've sent you a private message regarding your inquiry. Please feel free to reply to the private message, and we'll be more than happy to help.

     

    Best regards,

    Doreen

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      2 years ago

      Hi, Craigus

       

      We recently requested additional information and are awaiting your response. Kindly let us know if you still need further assistance. Don't hesitate to reach out to us. We are delighted to assist you.

       

      Best regards,

      Doreen

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        2 years ago

        Hi, Craigus

         

        We recently requested additional information and are awaiting your response. We are closing this case as we were not able to receive updates. Please be assured that should you need further support, we are here to assist you promptly. Feel free to start a new post, and we'll be ready to address your concerns.

         

        Best regards,

        Doreen

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.