Invoice screen wont show all invoices

Hi ElizabethFRSG, 

 

That does sound a bit odd when the invoices in that date range aren’t all showing.

Sometimes when there are heaps of invoices, the list doesn’t load them all in one go. If you haven’t already, try:

• Scroll right down the list and keep clicking Show more until it stops appearing.
• Then hit Reset on the filters and re‑apply your date range.
• If it still looks off, do a quick browser refresh (or close and reopen the window) and set the filters again.

If it’s still playing up after that, it’s worth getting our support team to take a closer look at your file. You can:

• Lodge a support request from My Account, or
• Jump on live chat via our virtual assistant MOCA,

They’ll be able to dig into the specifics for you.

 

Regards,
Genreve