Invoices are not emailing properly.
Often my invoices record that they have been emailed but the client hasn't received them. It is intermittent and not related to just one client. Anyone else having this issue?
Forum Discussion
Hi Kelly011,
Let's get this sorted for you because invoicing drama is the last thing anyone needs.
It could be that your clients’ email settings or firewalls are playing hard to get. Ask them to check if the emails might’ve landed in their junk or spam folders. Sometimes even the good ones get lost there. Quick fix? They can add MYOB’s email address to their safe senders list so your invoices don’t get ignored.
Now, let’s run a little test! Try sending a dummy invoice to yourself or maybe to a colleague. That way, you can see if the emails are working as they should. Don’t worry about the test invoices, you can delete them afterwards.
And if none of that does the trick, no stress, we’re here to help. You can reach out to our live chat support through our virtual assistant, MOCA, or submit a case via MyAccount.
Regards,
Sai
Hi Sai,
The emails are not going to their spam folders.
And the emails that fail to send also do not send to me.
I will submit a case.
Thanks,
Kelly
