Invoices are not emailing to my customers
Hey Team, Is anyone else having trouble with sending invoices? It appears my emails are not sending to customers, however the emails are being sent to me and are showing up on the invoice as being se...
Forum Discussion
Hi SKing,
Thanks for your post.
When you tried to send the invoices, did you receive an email notification saying that the email was undeliverable or rejected? If so, you can send me a private message with the impacted email address so I can check it on my end.
If there is no email notification received, have your customers add [email protected] to their whitelist to make sure the emails are not blocked.
Best regards,
Doreen
Hi,
This is 2 years later I know, but I am having the same problem now. Invoices do not reach the customer when sent from MYOB but they do reach our business email.
They don't even get the emails into their junk mail folder
Hi PetraL,
Thanks for jumping in here. I can see why this would be concerning if the invoices are leaving MYOB but still not reaching your customers, even in junk mail. At this point, the best next step is to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can look into this more closely from our side, and when you get in touch, it’ll help to include the affected customer email addresses and a few invoice examples so the team can investigate faster.
Regards,
Sai
This still happens to me intermittently, I found the most unreliable ones are hotmail accounts but there are others it also misses. It is very very painful as you feel extremely rude following up on unpaid invoices when they haven't seen the invoice and myob states it is sent.
