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DanaeP's avatar
DanaeP
3 months ago
Solved

Invoices showing in "sent emails" but "view all activity" has a blank rectangle?

Hi

I've got a batch of 40 sales invoices generated on Nov 13th that all show in "sent emails" as being emailed out to clients on the 14th November (this is strange as they are sent when raised). When I go into the individual invoice in the Sales Register and click on "view all activity" its loading the page with a rectangle with an X to the top right instead of the usual info of when/what was emailed. 

 

Do I assume none of my clients received their invoices? I've already started resending them, but would like to understand what's happened to cause this.

 

Thank you

 

email error
invoice
  • Princess_R's avatar
    Princess_R
    3 months ago

    Hi DanaeP,

     

    I'm glad to hear that the invoice activity is now showing in your activity history. If you encounter this issue again, please don't hesitate to reach out to our support team so we can investigate it immediately.

     

    Cheers,

    Princess

  • DanaeP's avatar
    DanaeP
    3 months ago

    Hi Princess_R 

     

    Surely its not that unusual! We are a small company and this works best for us 🙂

     

    The invoice activity is now showing - but only shows the resend. So the original emails did not actually go through even though they show as delivered in "sent emails".

     

    It was only this particular date we have had a problem with - will keep an eye on it and get in touch with support if it happens again.

     

    Thanks

    Danae

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      3 months ago

      Hi DanaeP,

       

      I'm glad to hear that the invoice activity is now showing in your activity history. If you encounter this issue again, please don't hesitate to reach out to our support team so we can investigate it immediately.

       

      Cheers,

      Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    3 months ago

    Hi DanaeP,

     

    It's unusual for invoices to be sent when raised. If your clients haven't received their invoices, resending them is a good step. I've tried replicating the issue on our end, and everything seems to be working fine. Additionally, there are no incident reports regarding the invoice history. To troubleshoot this, please clear your AccountRight cache, as this can sometimes help resolve odd behavior. If the invoice activity still doesn't show up in the history after clearing the cache and resending, our support team will need to look into it further. You can chat with them live through our virtual assistant MOCA or create a support ticket via MyAccount.

     

    Cheers,

    Princess

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