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Bru1's avatar
Bru1
3 years ago
Solved

ITEMS

Since the update, my items will not load onto my invoices.  I have tried calling MYOB and they were unable to help even though the query was escalated.  I cannot delete items to replace them nor use ...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi actdrc 

     

    This error message generally means that one or more wage categories that are trying to be excluded from the entitlement aren’t set as hourly categories.

     

    After ensuring that the entitlements' linked wage category is set to an hourly basis, not a salary basis, you will need to refresh the entitlement in the background by following the steps given below: 

     

    1.    Take note of the percentage figure.

    2.    Click Equals "hours per pay period"

    3.    Click Equals % percent of gross hours

    4.    Click OK.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Bru1's avatar
Bru1
3 years ago
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Thank you so much.  I have had this problem for days but you have been able to fix it for me.  So relieved.  

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Since the update, my items will not load onto my invoices.  I have tried calling MYOB and they were unable to help even though the query was escalated.  I cannot delete items to replace them nor use ...","body@stringLength":"316","rawBody":"

Since the update, my items will not load onto my invoices.  I have tried calling MYOB and they were unable to help even though the query was escalated.  I cannot delete items to replace them nor use them.  What to do?  Anyone else had this problem?  Were you able to rectify it? 

","kudosSumWeight":0,"postTime":"2023-03-07T11:42:27.746+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:807043_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":909},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:807043":{"__typename":"Conversation","id":"conversation:807043","solved":true,"topic":{"__ref":"ForumTopicMessage:message:807043"},"lastPostingActivityTime":"2023-03-08T11:12:38.411+11:00","lastPostTime":"2023-03-08T11:12:38.411+11:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:807043":{"__typename":"ModerationData","id":"moderation_data:807043","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:807043_1":{"__typename":"Revision","id":"revision:807043_1","lastEditTime":"2023-03-07T11:42:27.746+11:00"},"ForumReplyMessage:message:807218":{"__typename":"ForumReplyMessage","id":"message:807218","conversation":{"__ref":"Conversation:conversation:807043"},"author":{"__ref":"User:user:210120"},"revisionNum":1,"uid":807218,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Bus-Sales"},"subject":"Re: ITEMS","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:807218"},"parent":{"__ref":"ForumReplyMessage:message:807212"},"body":"

Hi Bru1, 

\n

 

\n

You're welcome ! Have a great afternoon. 

","body@stringLength":"279","rawBody":"

Hi , 

\n

 

\n

You're welcome ! Have a great afternoon. 

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Hi Bru1, 

\n

 

\n

Thanks for your post. Do you get any error messages when this happens ? If possible can you please provide a screenshot of how it appears so we can investigate. 

","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"199","postTime":"2023-03-08T09:21:24.675+11:00","lastPublishTime":"2023-03-08T09:21:24.675+11:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":900},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:Business/category:Support/community:myobboard:Bus-Sales/message:807043/message:807187","customFields":[],"readOnly":true,"editFrozen":false,"body@stringLength":"399","rawBody":"

Hi , 

\n

 

\n

Thanks for your post. Do you get any error messages when this happens ? If possible can you please provide a screenshot of how it appears so we can investigate. 

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Thank you so much.  I have had this problem for days but you have been able to fix it for me.  So relieved.  

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Thank you so much.  I have had this problem for days but you have been able to fix it for me.  So relieved.  

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