Logged a support request (Ref: 02883741) but no reply?
I'm trying to resolve an issue with applying a payment to an invoice - it won't let me apply it? I've lodged a support request - but no one seems to be seeing it? Any ideas? Thanks Mark
Forum Discussion
Hi Mark, are you trying to apply the payment from the Banking Transactions list to the bill? I'm trying this as well but keep getting an error. In Xero once I mark an amount paid to a bill, it will show up on the bank rec/bank transactions page as a suggested match. But at the moment in MYOB it won't let me match the bank outgoing to the payment allocated to the bill. Is this the issue that you're having?
Hi
Yes - I’m trying to apply a payment from the bank transactions list in MYOB. I’ve done this many times before against this invoice (as it being paid down over time). Now suddenly it doesn’t want to allow the payment to be applied, as the invoice doesn’t appear in the Match screen. I’ve done a loom video in the support topic showing exactly the issue if you wanted more details? :-)
