Logged a support request (Ref: 02883741) but no reply?
I'm trying to resolve an issue with applying a payment to an invoice - it won't let me apply it? I've lodged a support request - but no one seems to be seeing it? Any ideas? Thanks Mark
Forum Discussion
Hi
Yes - I’m trying to apply a payment from the bank transactions list in MYOB. I’ve done this many times before against this invoice (as it being paid down over time). Now suddenly it doesn’t want to allow the payment to be applied, as the invoice doesn’t appear in the Match screen. I’ve done a loom video in the support topic showing exactly the issue if you wanted more details? :-)
Hi markangus,
Thanks for posting (and for logging case 02883741).
I’ve checked, and your case is in the queue with the support team now, so they’ll get back to you by email.
In the meantime, in Banking > Bank transactions open that bank credit, click Match transaction and check that:
- The invoice is still open/has a balance owing, and
- The bank account on the invoice/payment is the same bank that the feed is coming into.
If that all looks right, but it still won’t show, it's best to wait for the support team’s follow‑up on your case so they can jump into the file and sort it with you.
Regards,
Genreve
Thanks Genreve
I can confirm as have already checked the invoice is Open.
I can’t see any bank payment settings against the invoice, so not sure how to confirm your second point. There’s a bank acct (the correct one) that populates when I click on Record Payment, however I am not using this method as the payment is past (i.e. It’s happened already and is sitting in Bank Transactions to apply).I will wait for the support response. Ideally a support call with screen share would be best?
thanks
Mark
