There seems to be something wrong with the online payment function, I had a customer pay an invoice with a master card, the surcharges where applied and charged to her account but then it listed a me...
*Edited 24/07 to reflect the correct support instructions
Check that you have chosen the Payment category and Fee category to record payments and fees. Open the online invoice payments portal go to Settings > expand Bank Accounts and select the payment and fee categories under Record payments.
If you're using bank feeds, make sure the Payment category in your online invoice payment settings is the same as the bank account connected to bank feeds.
If you're on AccountRight and are using cost centre tracking, make sure they are not set as 'required'. You can still use these, but they must be set as 'optional'. To check, go to Setup > Preferences > if Turn on Cost Centre Tracking is ticked, select the dropdown Not Required.
Additional steps to help ensure your reconciliation works
Make sure your linked bank account for undeposited funds (go to Accounting > Manage linked categories) is set up as an undeposited funds account. *If you do not have the default undeposited funds account it’s fine to set up and use a different account as long as it’s only being used as a clearing account for this purpose.
Please make sure not to edit customer payments or surcharge transactions (spend money or receive money) for an online payment that is still processing and has not been disbursed to your bank account yet.
You also need to make sure the option Automatically match bank transactions to MYOB bills and invoices, is selected (go to Banking > Bank rules)
MikeG1We too are having issues with not being able to reconcile amounts. As mentioned above the total amount received from online payment doesn't match the invoice, due to fees taken out and remaining amount transferred to us. This makes it impossible to reconcile as the amounts don't match. We have heaps of unallocated transactions sitting there that can't be matched as the amounts differ (invoiced amount and the online paid amount differ). We also currently have a tech support request in progress, it's been going for 3 weeks on Tuesday and we have had no reply since 21st May.
Do you possibly have any work around to get this issue fixed? We have checked with MOCA and also had no success.
Hi MattBedford - check out this article about what happens when a customer uses OIP to make payment. Deducting the fees from the payment instead of as a separate amount is a recent change but should make things easier for you.
There is just one small hitch with this system, Auto matching does not work with the bulk transfers MYOB sends us. Breaking these bulk payment into components is a pain in the b*tt and takes way too much time.
And how is not being able to match the payments to the invoices making it easier for us?
Looking for something else?
Search the Community Forum for answers or find your topic and get the conversation started!
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surcharge","id":"message:869308","revisionNum":1,"repliesCount":27,"author":{"__ref":"User:user:311125"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:Bus-Sales"},"conversation":{"__ref":"Conversation:conversation:869308"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:869308"},"body@stripHtml({\"truncateLength\":200})":" There seems to be something wrong with the online payment function, I had a customer pay an invoice with a master card, the surcharges where applied and charged to her account but then it listed a me...","body@stringLength":"988","rawBody":"
There seems to be something wrong with the online payment function, I had a customer pay an invoice with a master card, the surcharges where applied and charged to her account but then it listed a merchant fee 25c charged to me which I've never seen before, and I checked all my other master card payment receipts.
Is this a glitch in the system related to the new switch for BPAY?
Either way, the total money received now doesn't match my invoice, making it impossible to reconcile without altering the invoice. Not what I should have to do.
I expect all the surcharges to passed onto my client, without that I no choice but to stop using your online payment system and rely on bank transfers. Small businesses can not carry these extra fees!
Anyone come across this?
Payment receipt also look different which is strange, both where master card payments.
There seems to be something wrong with the online payment function, I had a customer pay an invoice with a master card, the surcharges where applied and charged to her account but then it listed a merchant fee 25c charged to me which I've never seen before, and I checked all my other master card payment receipts.
Is this a glitch in the system related to the new switch for BPAY?
Either way, the total money received now doesn't match my invoice, making it impossible to reconcile without altering the invoice. Not what I should have to do.
I expect all the surcharges to passed onto my client, without that I no choice but to stop using your online payment system and rely on bank transfers. Small businesses can not carry these extra fees!
Anyone come across this?
Payment receipt also look different which is strange, both where master card payments.
Hi MattBedford - check out this article about what happens when a customer uses OIP to make payment. Deducting the fees from the payment instead of as a separate amount is a recent change but should make things easier for you.
Hi - check out this article about what happens when a customer uses OIP to make payment. Deducting the fees from the payment instead of as a separate amount is a recent change but should make things easier for you.
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*Edited 24/07 to reflect the correct support instructions
\n
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Check that you have chosen the Payment category and Fee category to record payments and fees. Open the online invoice payments portal go to Settings > expand Bank Accounts and select the payment and fee categories under Record payments.
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If you're using bank feeds, make sure the Payment category in your online invoice payment settings is the same as the bank account connected to bank feeds.
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If you're on AccountRight and are using cost centre tracking, make sure they are not set as 'required'. You can still use these, but they must be set as 'optional'. To check, go to Setup > Preferences > if Turn on Cost Centre Tracking is ticked, select the dropdown Not Required.
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Additional steps to help ensure your reconciliation works
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Make sure your linked bank account for undeposited funds (go to Accounting > Manage linked categories) is set up as an undeposited funds account. *If you do not have the default undeposited funds account it’s fine to set up and use a different account as long as it’s only being used as a clearing account for this purpose.
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Please make sure not to edit customer payments or surcharge transactions (spend money or receive money) for an online payment that is still processing and has not been disbursed to your bank account yet.
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You also need to make sure the option Automatically match bank transactions to MYOB bills and invoices, is selected (go to Banking > Bank rules)
MikeG1We too are having issues with not being able to reconcile amounts. As mentioned above the total amount received from online payment doesn't match the invoice, due to fees taken out and remaining amount transferred to us. This makes it impossible to reconcile as the amounts don't match. We have heaps of unallocated transactions sitting there that can't be matched as the amounts differ (invoiced amount and the online paid amount differ). We also currently have a tech support request in progress, it's been going for 3 weeks on Tuesday and we have had no reply since 21st May.
Do you possibly have any work around to get this issue fixed? We have checked with MOCA and also had no success.
Thank you for your time,
Matt
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We too are having issues with not being able to reconcile amounts. As mentioned above the total amount received from online payment doesn't match the invoice, due to fees taken out and remaining amount transferred to us. This makes it impossible to reconcile as the amounts don't match. We have heaps of unallocated transactions sitting there that can't be matched as the amounts differ (invoiced amount and the online paid amount differ). We also currently have a tech support request in progress, it's been going for 3 weeks on Tuesday and we have had no reply since 21st May.
Do you possibly have any work around to get this issue fixed? We have checked with MOCA and also had no success.
Thank you for your time,
Matt
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There is just one small hitch with this system, Auto matching does not work with the bulk transfers MYOB sends us. Breaking these bulk payment into components is a pain in the b*tt and takes way too much time.
And how is not being able to match the payments to the invoices making it easier for us?