Merchant fee surcharge
There seems to be something wrong with the online payment function, I had a customer pay an invoice with a master card, the surcharges where applied and charged to her account but then it listed a me...
Forum Discussion
Hi sonialouise , mscheurer and MattBedford ,
I have discussed this further with one of the team and they believe this will be to do with how your OIP accounts are set up.
We recommend making sure that you have both categories set up correctly in your OIP settings
This page best explains the how it works with net settlement
There is a section you can expand in this help article called: "what transactions are automatically recorded"
And there is also a "what you need to do" section of the article that outlines once of steps that were necessary to take when changed to net settlement
https://www.myob.com/au/support/myob-business/sales/receiving-payments/online-invoice-payments/changes-to-how-you-pay-online-invoice-payment-fees
The page explains how to set up OIP, nothing else, all my payments are still 25cents short!
Auto matching has never worked with the bulk payments we get from MYOB but at least we could painstakingly match them manually. Now every payment is 25cents short there is no way to do that.
