Forum Discussion

Birdsferry's avatar
Birdsferry
2 months ago
Solved

My customer invoices are generated in Preno and imported to MYOB but item quantities are missing

My customer invoices are generated in Preno (external system) and imported to MYOB but item quantities are missing

 

I would like the MYOB invoice to show how many of which item the customer has used - how can I fix this? Preno is saying it is a MYOB problem. 

import error
Item quantities Missing
Preno
  • Princess_R's avatar
    Princess_R
    2 months ago

    Hi Birdsferry,

     

    If you're seeing missing fields on imported invoices, it might be because the 3rd party app isn't set up properly with MYOB. So, it's crucial to double-check that the integration settings between Preno and MYOB are spot on. This means making sure all the necessary fields, like item quantities, are mapped correctly when importing and that the invoice layout is set to "Items and Services."

     

    If you have verified the settings and the issue still exists, you'll need to reach out to our support team via live chat with our virtual assistant MOCA, or submit a support ticket through MyAccount for further assistance.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 months ago

    Hi Birdsferry,

     

    If you're seeing missing fields on imported invoices, it might be because the 3rd party app isn't set up properly with MYOB. So, it's crucial to double-check that the integration settings between Preno and MYOB are spot on. This means making sure all the necessary fields, like item quantities, are mapped correctly when importing and that the invoice layout is set to "Items and Services."

     

    If you have verified the settings and the issue still exists, you'll need to reach out to our support team via live chat with our virtual assistant MOCA, or submit a support ticket through MyAccount for further assistance.

     

    Cheers,

    Princess

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    2 months ago

    Hi Birdsferry , out of interest, which MYOB program are you using? (I don't have access to that information).

     

    And can you find out from Preno's configuration/set-up MYOB integration options, or ask Preno support, whether they are posting item or service invoices?

     

    If you are using MYOB Business (browser only program), MYOB's suggestion to check the invoice layout might be the answer to your problem.

      • Mike_James's avatar
        Mike_James
        Ultimate Cover User
        2 months ago

        Hi joshpBtn 

         

        My contact details are at the bottom of the home page on our website (datawise.co.nz).

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