Myob online payment date incorrect
Hello I have an invoice that was generated 28/5, paid via myob 30/5, received into bank acc 31/5 Doing reconciliation the payment was not showing up in the list causing out of balance for some rea...
Forum Discussion
Hi aimsetters
I see you're having trouble with the payment date on your MYOB online invoice. It seems like the payment fees were automatically added on 2/6, which means the transaction is only visible if the reconciliation date is on or after 2/6, but you need it to show on 31/5. First, try checking the payment transactions to see when they were recorded in MYOB. That might give us a clue. Regarding changing the payment transaction, you may encounter an error or warning indicating that modifications aren't possible if the invoice layout is supported only in the desktop version. But since you're using MYOB business, then we need to dig deeper into what is happening at your back end. I suggest reaching out to MOCA, our virtual assistant. MOCA's great at figuring out these kinds of problems. You can chat with MOCA at myob.com/support. If MOCA can't solve it, you'll be connected to our live chat team automatically.
Cheers,
Princess
