Forum Discussion

suegeorge's avatar
suegeorge
Experienced User
2 years ago

Need to delete a "payment" I accidentally created

Please help.     I didn't get any responses to my question this morning.  I'll try to explain it better.   I'm creating an invoice, but suddenly a payment appeared. NOT from a bank transaction.  ...
suegeorge's avatar
suegeorge
Experienced User
Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi suegeorge, 

 

Thank you for the screenshot. Can you please go to the banking tab > find transactions. Can you expand the date range and select all accounts, in the search field can you please enter 2,500. Does a transaction appear ? 

 

If it does, can you click into it and attempt to delete the payment. 

 

Do let me know how you go. 

  • suegeorge's avatar
    suegeorge
    Experienced User
    2 years ago

    Thanks.  I tried that previously and there was no transaction listed, but I'll do it again now just to make sure.

  • suegeorge's avatar
    suegeorge
    Experienced User
    2 years ago

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi suegeorge, 

       

      Thanks for checking. Can you attach a screenshot of the exact error message you get when trying to delete the invoice. 

      • suegeorge's avatar
        suegeorge
        Experienced User
        2 years ago

        Here it is.

         

         

         

        Screenshot removed for privacy reasons^MD

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.

 

Related content