Forum Discussion

QLD47's avatar
QLD47
Experienced User
1 year ago

Online Payment Amount Will Not Reconcile

Hello, I have been using the Online Payment system for the past 2 months and all going well, however I have a customer who has an invoice of $1767.50 + surcharge $31.82, which means he has paid th...
Shella_A's avatar
Shella_A
MYOB Moderator
1 year ago

 Hi QLD47,

 

Thanks for the screenshot! The fee differences you're seeing are due to the way surcharges and merchant fees are calculated. The surcharge covers the percentage part of the fee (e.g., 1.8% of the transaction), while the fixed component (such as the $0.25 fee) is generally absorbed by the merchant. That might lead to the 25cent difference you're encountering. See helpful articles about customer surcharging for online payments for more details. To help you in reconciliation check this article about automatically matches online payments.

 

 

 

Regards,

Shella

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