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QLD47's avatar
QLD47
Experienced User
11 months ago

Online Payment Amount Will Not Reconcile

Hello, I have been using the Online Payment system for the past 2 months and all going well, however I have a customer who has an invoice of $1767.50 + surcharge $31.82, which means he has paid th...
QLD47's avatar
QLD47
Experienced User
11 months ago

Thanks for that, understand that.
However, because of the 0.25 not being absorbed, I am left with that amount outstanding and can not reconcile? How come the fee did not get charged to the customer in the surcharge?

thanks,

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    11 months ago

    Hi QLD47,

    This issue may require further assistance from our backend team. Please reach out to our support team directly via Live Chat using our virtual assistant at MOCA or by submitting a support case at  http://myaccount.myob.com/.

    Regards,
    Earl

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