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Belinda_OD's avatar
Belinda_OD
4 months ago
Solved

Online payment refunds

Hi, Can anyone tell me please the process for having an online payment we received from a customer refunded to them? We would prefer not to manually refund them, but to refund to the account from whi...
online payments
Refund
  • AmandaCL's avatar
    AmandaCL
    29 days ago

    Hey Busygirlange 

    I've just tested it from my end, I'm using Google Chrome as my web browser and am not running into an issue. Have you tried any other web browsers, does the same issue happen on each one? Let me know how you go!

Belinda_OD's avatar
Belinda_OD
3 months ago

Hi, This is the response I had received from MYOB. Can't see why they are only able to send people private messages and not making this more public

 

Probably quicker to email from a person with authority on the account giving details of the payment required to be refunded.

I will not post my response as this advice did not work for our business and we had to refund the payment to our client's bank account (luckily we knew and trusted this person) - but in the whole scheme of things we should not have to do this and there are some parts of MYOB's process that are broken.

Charly_rt's avatar
Charly_rt
3 months ago

Thank you very much for your help Belinda. I’ll send an email tomorrow. 😊

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We would prefer not to manually refund them, but to refund to the account from whi...","body@stringLength":"221","rawBody":"

Hi, Can anyone tell me please the process for having an online payment we received from a customer refunded to them? We would prefer not to manually refund them, but to refund to the account from which it was paid.

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Thank you very much for your help Belinda. I’ll send an email tomorrow. 😊

","body@stringLength":"81","rawBody":"

Thank you very much for your help Belinda. I’ll send an email tomorrow. 😊

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url(\"data:image/svg+xml;charset=utf8,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ctitle%3EAsset 5%3C/title%3E%3Cg id='Layer_2' data-name='Layer 2'%3E%3Cg id='Layer_1-2' data-name='Layer 1'%3E%3Cpath d='M12,24A12,12,0,1,0,0,12,12,12,0,0,0,12,24Zm1.82-10.71a1.2,1.2,0,0,0-1.2,1.2v4.2h-3s0-7.2,0-7.8h3v.89A3.72,3.72,0,0,1,15,10.91c1.78,0,3,1.29,3,3.78v4H15v-4.2A1.2,1.2,0,0,0,13.82,13.29ZM6.91,9.69h0A1.47,1.47,0,0,1,5.4,8.2,1.44,1.44,0,0,1,6.93,6.75a1.47,1.47,0,1,1,0,2.94Zm1.51,9h-3v-7.8h3Z' style='fill:%23687480'/%3E%3C/g%3E%3C/g%3E%3C/svg%3E\")\n no-repeat;\n}\n\n.myob-social-links .instagram a:before {\n background: 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Hi Belinda_OD,

Welcome to the Community Forum! I've sent you a private message containing the steps to resolve this issue. Kindly check your inbox.

Regards,
Earl

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Hi, This is the response I had received from MYOB. Can't see why they are only able to send people private messages and not making this more public

 

Probably quicker to email from a person with authority on the account giving details of the payment required to be refunded.

I will not post my response as this advice did not work for our business and we had to refund the payment to our client's bank account (luckily we knew and trusted this person) - but in the whole scheme of things we should not have to do this and there are some parts of MYOB's process that are broken.

","body@stringLength":"964","rawBody":"

Hi, This is the response I had received from MYOB. Can't see why they are only able to send people private messages and not making this more public

 

Probably quicker to email from a person with authority on the account giving details of the payment required to be refunded.

I will not post my response as this advice did not work for our business and we had to refund the payment to our client's bank account (luckily we knew and trusted this person) - but in the whole scheme of things we should not have to do this and there are some parts of MYOB's process that are broken.

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