Forum Discussion

1234567893's avatar
1234567893
Member
7 months ago

Online Payments NOT being received

What am I doing wrong?... I was receiving online payments for my invoices every two days or so, reguarly without issue, now I have not received my funds from MYOB for well over a week. I rang MYOB this morning who told me to be patient.

OK....

However, when I go to my online transactions report, only 5 show as 'processing' (they have been in the processing timewarp for over a week now), HOWEVER, many more clients have also been making online payments over the last week through their emailed MYOB invoices and they are not even on the processing report, there is $1000's of dollars not being paid into my bank account. 

- yet I am MYOB getting email notifications of payments/receipts.

SERIAL NUMBER LAST DIGITS ***2150

3 Replies

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi 1234567893,

    Thanks for raising this. I've reached our Financial Services team regarding your case, and they’ve advised that it can take a couple of days for the funds to settle. If you haven’t received the money after a week, please reach out to our Financial Services team so they can investigate further for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

    • 1234567893's avatar
      1234567893
      Member
      7 months ago

      Thanks Earl, 

      Yes, as stated, its been more than a couple of days, more than a week in fact! 

      I run a very small business that is reliant on these funds as I organise a few events each week and my invoices work on 7 day terms. Unfortunately MYOB have advised nothing except to say "be patient". Hence I have tried to seek help through this forum, to find out if there is anything I am now doing wrong to delay these payments, that used to be received daily.

      I will no longer use the Online payment function in future, however, I do hope that the last lot of invoice payment don't take to long too be received as my business in reliant on being paid on time.

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        7 months ago

        Hi 1234567893,

         

        Dealing with missing payments for weeks isn’t something anyone wants to put up with. I totally get how tough it is to wait, and we really appreciate you hanging in there with us. The quickest way to get those payments sorted and back in your account is by letting our financial services team dive in and check things out. Fingers crossed the last batch of invoice payments lands in your account really soon.

         

        Cheers,
        Princess

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