Forum Discussion

Cindy4's avatar
Cindy4
Contributing User
8 days ago

Online Payments

Hi All Does anyone know why after turning off online payments I am still getting the Transaction with the reference MYOBxxxxxx with multiply invoices being matched to one payment. Have rung suppo...
Cindy4's avatar
Cindy4
Contributing User
8 days ago

Hi Shella

Thank you but we have turned off automatically match bank transaction and have done all the online payments suggestions and it is still happening.

 

Regards

Cindy

Isaiah_C's avatar
Isaiah_C
MYOB Moderator
8 days ago

Hi Cindy4,

 

Since you've already tried turning off automatic matching and followed the steps provided, the best next step would be to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount. They'll be able to look into this in more detail and help you in resolving this. You can provide them with specific examples of the issue, like the screenshot you've shared, to help them identify the exact problem.

 

Regards,

Sai

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