Hi
A customer has paid by credit card through the Pay Now button on the invoice.
The invoice is still showing as unpaid.
The customer has received a receipt for the correct amount.
The amount in my bank feeds is different from the amount due.
Help please :)
Thanks Jane
Hi JaneyP,
Thanks for posting. Looks like there's a mix-up with the invoice status, receipt amount, and what's showing in your bank feeds. Sometimes, payments via the "Pay Now" button need a bit of time to update. The difference in your bank feeds could be from bank fees or exchange rate differences if the payment was in another currency. I'd suggest double-checking the payment details and bank feed transactions.
If the issue with this invoice still exists, why not try our virtual assistant, MOCA? It's designed to dive deeper into issues like this. Give it a go! Feel free to engage with MOCA through myob.com/support for any queries or assistance you might need. Don't worry if MOCA can't provide the help you need; our live chat team is just around the corner to pick up where MOCA left off.
Feel free to post again anytime you require further assistance.
Kind regards,
Shella
