2 invoices, same number, one paid, one not
I have 2 customer invoices with the same number, which I thought was not possible. It has been paid, but as the duplicate hasn't been paid, customer is getting reminders. Checked, both have same ...
Forum Discussion
Hi flumpjumper , janjac
Thanks for clarifying.
We will need to investigate this, as a test, can you please choose the invoice number manually for the next invoice? Please ensure it's way higher than the previous invoice number to rule out any issues. As an example, if the previous invoice was 1234, chooose the next one manually as 5899, and save the invoice. After that is done, generate another invoice and check if the number automatically increments in sequence.
Yes, tested this and it does correctly auto assign next invoice number incrementally.
Doesn't explain why it lets you have multiple invoices with same invoice number though.
Hi flumpjumper
The system currently does not present warnings for duplicate invoice numbers in the system and allows for it. This is something that might be changed in the future releases. Thank you for your patience in the meanwhile.
