Activity status for emailed invoices
Checking the status of my invoices regarding emailing. I have an invoice that has no status next to it, but yet it shows when I open the invoice the date/time that it was emailed. It is also showing ...
Forum Discussion
I have same issue. MYOB Business - email invoice status for some invoices show as blank and yet they have been sent. Others sent in the same session do update. Refreshing browser or waiting for an update does not change the status. This problem has been around for ages with MYOB and needs to be fixed. As it is, it is wasting users time checking if an invoice has been sent or not! Weeks later an unpaid invoice with no status needs to be checked again to see if it actually went! See attached screen shot.
Hi JMBC,
Sorry for the previous incorrect info provided by my colleague. This issue can be troubling as it leads to uncertainty over whether an invoice has been sent, requiring extra steps to verify its status. I've looked into it a bit more and found out that our it has been lodged as a known issue. There isn't a specific timeframe for a complete resolution at this moment. However, your account and post are marked so our team gets a heads-up about your email invoice status showing up blank even though the invoices have been sent. In the meantime, our support team's workaround is to send the invoice by email again, which gives the backend a nudge to update, refreshing the Activity column. Thanks a bunch for your patience.
Cheers,
Princess
Hi Princess, Thanks for the response. Sending a second email to prompt the system can cause confusion for the client at the other end who would have received an emailed invoice already.
One thing I noticed is where an invoice created by a reoccurring transaction for a certain date is not sent until a later date may cause the Status to not update.
Hi JMBC,
I totally understand how sending a second email might confuse your clients. As an alternative, try resending the invoice to your own email to check if the activity status updates correctly without involving your client. About the issue with the recurring transactions not updating the status when sent later, I’ll add this to the ticket I’ve already created for you. We really appreciate you sharing your experience with us.
If you have any other questions or need more help, please contact our support crew. You can create a ticket via MyAccount or use one of the various support options available here.
Cheers,
Princess
