Activity status for emailed invoices
Checking the status of my invoices regarding emailing. I have an invoice that has no status next to it, but yet it shows when I open the invoice the date/time that it was emailed. It is also showing ...
Forum Discussion
Hi Princess, Thanks for the response. Sending a second email to prompt the system can cause confusion for the client at the other end who would have received an emailed invoice already.
One thing I noticed is where an invoice created by a reoccurring transaction for a certain date is not sent until a later date may cause the Status to not update.
Hi JMBC,
I totally understand how sending a second email might confuse your clients. As an alternative, try resending the invoice to your own email to check if the activity status updates correctly without involving your client. About the issue with the recurring transactions not updating the status when sent later, I’ll add this to the ticket I’ve already created for you. We really appreciate you sharing your experience with us.
If you have any other questions or need more help, please contact our support crew. You can create a ticket via MyAccount or use one of the various support options available here.
Cheers,
Princess
