murrangadmin
4 years agoMember
Re: BPAY Reference Numbers Don't Match
I just got advised from MYOB that if a client opens up the invoice via the links provided in the invoice it will generate a new Reference # when they go to pay. Each time someone does this, such as on a new browser, a new Ref# will be generated! Very confusing for the customer, but at least now we know what is happening. Thanks MYOB team.