Forum Discussion

VT3's avatar
VT3
Experienced User
1 year ago

Customers name not showing in email body

For some custiomers, I need to manually enter a name in the highlighted area.  I have checked their contact and the Contact person field has a name there like all other customers. How can I fix this...
Princess_R's avatar
Princess_R
MYOB Moderator
1 year ago

Hi VT3,

 

Thanks for your reply. About the recent update, we haven't seen any widespread issues with customer details or email variables. But if you set up an individual contact, make sure to use the template for individual contacts, not the one for company contacts. This way, the first name will show up correctly in the email. Just double-check that the contact is marked as an individual.

 

Feel free to get in touch if you need more help.

 

Cheers,

Princess

 

VT3's avatar
VT3
Experienced User
1 year ago

This was reported as a bug since the big upgrade a few years ago, and clearly I'm not the only one having this issue.
I am not talking about an individual contact, please refer to my original message. 

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    1 year ago

    Hi there VT3,

     

    Since you're still experiencing issues with the customer name not showing up in the body of the email, it would be best to reach out to our support team directly via our virtual assistant MOCA or by submitting a support case via MyAccount.

     

    Best regards,

    Doreen

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