HI dbarkho , Doreen hasnt referred to this as an enhancement in her response.
1) Yes it is a bug/defect/regression, whatever term you wish to define it. You are correct that it is not an enhancement or feedback
2) A fix has not been scheduled
Thanks for confirming, Mike.
If it’s officially recognised as a bug/defect/regression, then the natural follow-up question is:
Why has a regression introduced by a MYOB update still not been scheduled for a fix after two months?
This isn’t a minor edge-case. It affects every invoice, quote, and sales order created by every user.
It was working, MYOB changed something, and the feature broke immediately after that update.
So the concern isn’t whether MYOB acknowledges the defect — it’s why there is zero timeline and no scheduled fix for something MYOB itself unintentionally removed.
When regressions go unscheduled indefinitely, it creates the impression that stability issues introduced by updates are not being prioritised.
Can you clarify:
Customers just want confidence that when MYOB breaks something, it is treated with urgency, not left open-ended.
Hi dbarkho ,
There are a number of variables the affect prioritisation of work for our product managers and development teams.
I'm not able to list it all out here, partly because I don't work in our product development team and have access to the 'formula', but it is also not a simple case of: this must affect x number of customers (for example).
I think you were on the right path with your original post.
Understanding what other customers are experiencing with this description field issue, how this is affecting them on a daily basis, and whether anyone else has found a workaround or solution.
As much as the number of impacted customer is not the sole determining factor, it is something that is used to help with prioritising.
Thanks, Mike — but this still leaves one critical issue unanswered.
MYOB introduced this regression in a UI update.
It breaks a core workflow used by every business.
It’s confirmed as a defect.
And yet — after two months, it still isn’t scheduled for a fix.
So just to be absolutely clear:
Is MYOB currently leaving this regression with no scheduled fix despite it affecting every invoice, quote and sales order?
Customers can accept delays.
What we can’t accept is a MYOB-introduced bug being left unscheduled indefinitely.
A simple, transparent answer is all we’re asking for.
