Frustration with MYOB help
Hi This product needs a kick up the ass. Especially the help section. It is super difficult to navigate, the virtual assistant is next to useless and to get a response from a person takes nearly two...
Forum Discussion
Hi Rodday
Sorry this has been a frustrating experience, especially after the support form failed and you’ve been left sending invoices one at a time. Because the invoices send successfully when opened individually, the email addresses may be valid, but MYOB Business may not be recognising them correctly from the invoice list. In Sales > Invoices, open one of the affected customer records and confirm the address is in the Email field. If it is, try deleting and manually re-entering the address without any spaces before or after it, then save the record.
Refresh the Invoices page, select the invoices again and click Email. MYOB Business checks that every selected customer has an email address and should show a warning icon next to any invoice it considers incomplete. If an address is saved in another contact field, move it to the main Email field used for invoicing.
If the issue continues, check whether a warning icon appears next to the affected invoices and whether all customers or only some are affected. This may help identify whether the problem is with a specific contact record or the invoice list. You can also review Email, SMS or print sales and Sending emails for the batch-email steps.
Cheers,
Doreen
