Sending Invoices - Activity
it seems to be taking up to 3 hours for invoices to be shown as 'emailed' or 'sent' Is there a glitch or is there a way to speed this up Myob Business
Forum Discussion
Hi AmandaF,
Bit of a pain when things are slow! If invoices are lagging or not showing as ‘sent’ for a while, try clearing your browser’s cache and cookies, or give it a go in a different browser. Also, worth a quick check that your internet connection’s good and stable. If it’s still slow after that, give our Live Chat team a buzz via our virtual assistant, MOCA or by submitting a support case via MyAccount so we’ll dig in a bit deeper!
Cheers,
Shella
Cleared History & cache. doesnt help.
MOCA was hopeless too
Hi AmandaF,
Thanks for giving cache clearing and our virtual assistant MOCA a shot. We've got plenty of ways to help, MOCA can quickly link you to our live chat team, you can easily send in a support ticket straight from MyAccount, or just give us a call anytime. Whatever works best for you, we’re here and ready to help.
As for invoice activity not updating, sometimes it’s a bit delayed, especially if your customer only opens the PDF from the email. That doesn’t trigger an update because the PDF’s just a copy and isn’t linked to the online invoice. You can resend the invoice to try and refresh the activity history, but if nothing changes after that, it’s probably quickest to get in touch with our support team and we can take a closer look for you.
Cheers,
Princess
