Unable to Set Invoice as Primary Attachment in Bills – AccountRight Web

Hi Team,

I’m currently using the web version of MYOB AccountRight to manage bills, and I’ve encountered an issue with the attachments function.

Every time I upload a bill, I also attach supporting documents like screenshots of email approvals. However, MYOB automatically changes the order of the attachments. I would like the invoice to remain as the primary attachment or appear first, but regardless of how many times I delete and re-upload the files, the system rearranges them unpredictably.

This makes it confusing for our team and auditors when reviewing the bill, as the invoice is not immediately visible. I’ve also tried renaming the files to influence the order, but it doesn’t resolve the issue.

Could you please advise if there is a way to:

1. Set a primary or default attachment?
2. Reorder attachments manually?
3. Or any best practice to ensure the invoice stays as the main reference document?

Thank you for your assistance!

Kind regards,

Randolph