Hi cleanoptions,
To clarify, MYOB will never activate any features or changes to your payment preferences without customer's consent. To rectify this issue, please reach out to our live chat agents through our virtual assistant MOCA or submit a case via MyAccount. Our team will be able to review your account settings in detail and assist in reverting any changes, if necessary.
Regards,
Sai
I've recently got the same issue. how do I proceed with this? I lost about $150
Hi, I have already sent all details at support-request@myob.com (as per their request) 9 days ago (25-Nov). Haven't received reply yet. Can you help to speed them up please? Thank you
I have the same problem. Auto turned on.... and charged for the convenience, and still not received the money. Invoice marked as paid. And it has used a new bank account called 'undeposited funds account'
Which I definitely did not create. So when that money finally hits the bank account how do I allocate that... OMG cannot believe the underhanded way that MYOB continues to try and increase their revenue. Firstly by initiating this option and secondly by holding the cash.
Not to mention that I cant turn it off. It remains activated even though I have changed the option.
I have had that response several times.
I have just noticed that there was another payment made this way that I was unaware of because it didn't go through the bank transactions and was auto matched even though this function is turned off. It was split against the now reduced (by MYOB) invoice cost and a fees account they have also created.
Worse still is the fact that it took 8 days to hit my account after the client had paid it.
I am speechless that a company that has so much control over our company finances is so underhanded.
I will be demanding all fees returned to me.
