Hi Isaiah_C
I tried to do that option, but still had to go through 90+ invoices to change the details - these invoices were raised last week but not sent - thankfully - so have again wasted my time fixing an MYOB issue.
Another interesting note is that a number of the invoices raised that had the changed conditions were created from a previous (duplicated) invoice that have have never had the extra payment features applied ?
Also why would we change the payment methods when it does not have any advantages whatsoever to our bottom line ?
There has now been a payment transaction that has now deducted fees from the the total amount so we have been "paid" less for our hard work ?
Hi Isaiah_C
I now see that another subscriber has had an issue with online payments being added to their subscription.
How do I do about receiving a refund from MYOB for the charges incurred for an option that was not instigated by our company, and clearly applied to our subscription by MYOB ?
Regards
Hey cleanoptions
The options for BPay and credit card only appear if online payments has been activated in the file. The charges reflected in your bill will be for the previous month's transaction fees.
I'd recommend checking the online payment report in your file to see details of the payments you've received and fees you've paid for online payments. If you have any further questions, please raise a case through My Account and our team will reach out!
